Customer Reviews

Credit Card Merchant Services

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Order Status
Cancelling an Order
  All Sales are final.
Orders can not be canceled once placed.
Please be sure you order the right items, in the right quantities, prior to checking out.
Orders that are cancelled in direct violation of this policy will result in no less than a 25% processing/restocking/labour and credit card processing fee.

Tracking Information
Once your order has shipped, the tracking number can be found in the order information online.
This can be accessed 24/7 and is the most reliable way to check on your package status.
When a tracking number is generated, an email is also automatically generated and sent with the tracking information.
Occasionally spam filters may cause the email to go into a spam folder.
Check spam mail to see if the information is in this folder.

Processing Time
  Orders are processed in the order received.

Expedited orders and expedited shipping are not offered
Please be sure to allow adequate time for an order to be processed and shipped, based on needs or deadlines.
Also, please take into account the possible delays that can be related
to unforeseen weather, pandemics, catastrophes and other natural and man-made crisis situations.

Our order processing may take slightly longer than other companies because
Items are not mindlessly pulled from stock shelves.
Each and every item in an order is manufactured or packaged at the time it is ordered.
This assures that the freshest ingredients and raw materials are used to fill each order.
Every item is inspected at the time it is packaged for color, odor, consistency, texture, and correctness.
It is then double-checked to be sure it is the right item and then neatly and securely boxed for shipment.

Most orders take 3-4 business days to process.
Business days are considered Monday - Friday and do not include any holidays.
If an order is very large or contains items that are manufactured, it may take slightly longer to be filled and processed.
Most orders are processed and shipped within 3-4 business days excluding weekends and holidays.
However, this is not an implied guarantee for a turn around time.

Orders are not processed on Fridays, Weekends or Holidays.
Orders placed on Thursday after 10 am will not be processed until the following Monday.

Order volumes do increase around major holidays, so it strongly recommended orders be placed to allow the extra time needed for them to be processed during these busy times of the year.

Shipping delays
Although we attempt to process and ship orders with 3-4 business days excluding weekends and holidays this is not an implied guarantee for a turn around time.
All our products are made to order and there are times when the turn around times will exceed our goal of 3-4 business days.
If you have an urgent need, please communicate this to us and we will do our best to get your order processed and shipped as soon as possible.
Customers can not choose to cancel an order because they "feel" it is taking to long to ship their order.
This passive-aggressive behavior will be considered a breach of our policies and the customer will not be allowed to make further purchases.

How do I check the status of my order?
After placing your order, you may click the "My Account" link at the top right-hand side of our site to track the status of your order.
You will receive a shipment confirmation and tracking information in an email when your order ships.