Customer Reviews
Find quick answers to your questions below.
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My Account
• How do I create an account?
• How do I edit my account information?
• Credit Card and Account Security
• I forgot my password or log in information.
Order Questions
• Can I pick up my order?
• Can I place a phone order?
• How can I contact you about an order?
• What happens if I refuse a package?
• What should I do if my package is damaged or leaking?
• Why was my order canceled?
• Can I Add items to my Order or change quantities?
• I think an item is missing from my order.
• I believe I received the wrong product.
• What is your return and back order policy?
Order Status
• Can I cancel my order?
• How do I know if my order has shipped?
• How do I track my order?
• My order has never arrived. It is lost or was stolen.
• What is the turn around time for my order?
• How do I check on the shipping status of my order?
Shipping Information
• Can I ship to a PO Box?
• Can I ship using my UPS or Fed Ex account?
• Do you have any shipping or handling fees?
• Do you have any shipping restrictions?
• Do you offer expedited shipping?
• How are shipping cost figured?
• What happens if I provide incomplete, inaccurate or incorrect shipping information?
• What should I be aware of regarding extreme temperatures?
• How much is my shipping?
International Shipping
• Do you ship to my country?
• What are my payment choices?
• When will my order ship?
• Are there items I can not order or that are restricted?
FAQ's and Other Important Information
• Do you have a catalog?
• Do you have formulation recommendation for products and raw materials?
• Do you offer free samples?
• MSDS and Certificates of Analysis
• Pricing errors
• Product Quality
• What is FCC and USP? What do these terms mean?
• What is Net Weight and what does this mean?
• Where can I find additional charts, tables and articles?
• Safety and Product Use
Payment Information
• NSF fees and bank charges.
• I have a question on my charges.
• I need a copy of my receipt or invoice.
• When will a store credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How can I find out more information about a specific product?
• How do I buy/redeem a gift certificate?
• How do I find a specific product?
• How do I navigate this site?
• How do I use a coupon?
Additional Support
• How do I contact you?
Lone Star Loot (Rewards) Questions
• What is Lone Star Loot?
Wholesale Questions
• Bulk and wholesale information and quotes.
• Tax Exempt Status
• I am a Texas business. How do I purchase tax exempt?