Customer Reviews




Credit Card Merchant Services

Find quick answers to your questions below.
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Account Information
Creating an account
Edit account information, change password or address
Current and Previous Orders
Password or log in help
Ordering Information
Cancelled orders
Incorrect items ordered
Lost or Damaged package
Order questions
Phone orders
Pick up orders
Order changes
Incomplete or inaccurate orders
Special orders
Order returns
Order Status
Cancelling an order
Tracking information
Processing time
Order status
Shipping Information
Expedited shipping
Free shipping
Package Transit Time
Recycled materials for shipping
Shipping cost
Shipping method
Shipping options
Shipping or handling fees
What happens if I provide incomplete, inaccurate or incorrect shipping information?
What should I be aware of regarding extreme temperatures?
How much is my shipping?
International Shipping
International shipping
FAQ's and Other Important Information
Free samples
Do you have formulation recommendation for products and raw materials?
MSDS and Certificates of Analysis (COA)
OSHA Requirements Regarding MSDS
Pricing errors
Product Catalog
Product Quality and Shelf Life
Store front?
What is FCC and USP? What do these terms mean?
What is Net Weight and what does this mean?
Where can I find additional charts, tables and articles?
Safety and Product Use
Payment Information
NSF fees and bank charges.
I have a question on my charges.
I need a copy of my receipt or invoice.
When will a store credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How can I find out more information about a specific product?
How do I buy/redeem a gift certificate?
How do I find a specific product?
How do I navigate this site?

Additional Support
How do I contact you?
Wholesale Questions
Bulk and wholesale information and quotes.
Tax Exempt Status
I am a Texas business. How do I purchase tax exempt?