Customer Reviews







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My Account
How do I create an account?
How do I edit my account information?
Credit Card and Account Security
I forgot my password or log in information.
Order Questions
Can I pick up my order?
Can I place a phone order?
How can I contact you about an order?
What happens if I refuse a package?
What should I do if my package is damaged or leaking?
Why was my order canceled?
Can I Add items to my Order or change quantities?
I think an item is missing from my order.
I believe I received the wrong product.
What is your return and back order policy?
Order Status
Can I cancel my order?
How do I know if my order has shipped?
How do I track my order?
My order has never arrived. It is lost or was stolen.
What is the turn around time for my order?
How do I check on the shipping status of my order?
Shipping Information
Can I ship to a PO Box?
Can I ship using my UPS or Fed Ex account?
Do you have any shipping or handling fees?
Do you have any shipping restrictions?
Do you offer expedited shipping?
Do you offer Free Shipping?
How are shipping cost figured?
What happens if I provide incomplete, inaccurate or incorrect shipping information?
What should I be aware of regarding extreme temperatures?
How much is my shipping?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship?
Are there items I can not order or that are restricted?
FAQ's and Other Important Information
Do you have a catalog?
Do you have formulation recommendation for products and raw materials?
Do you offer free samples?
MSDS and Certificates of Analysis
Pricing errors
Product Quality
What is FCC and USP? What do these terms mean?
What is Net Weight and what does this mean?
Where can I find additional charts, tables and articles?
Safety and Product Use
Payment Information
NSF fees and bank charges.
I have a question on my charges.
I need a copy of my receipt or invoice.
When will a store credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How can I find out more information about a specific product?
How do I buy/redeem a gift certificate?
How do I find a specific product?
How do I navigate this site?
How do I use a coupon?
Additional Support
How do I contact you?
Lone Star Loot (Rewards) Questions
What is Lone Star Loot?
Wholesale Questions
Bulk and wholesale information and quotes.
Tax Exempt Status
I am a Texas business. How do I purchase tax exempt?