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Cold Process Soap
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I think an item is missing from my order.
I believe I received the wrong product.
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My order has never arrived. It is lost or was stolen.
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Do you have any shipping or handling fees?
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How are shipping cost figured?
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What should I be aware of regarding extreme temperatures?
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Do you ship to my country?
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Are there items I can not order or that are restricted?
FAQ's and Other Important Information
Do you have a catalog?
Do you have formulation recommendation for products and raw materials?
Do you offer free samples?
MSDS and Certificates of Analysis
What is FCC and USP? What do these terms mean?
What is Net Weight and what does this mean?
Where can I find additional charts, tables and articles?
Safety and Product Use
NSF fees and bank charges.
I have a question on my charges.
I need a copy of my receipt or invoice.
When will a store credit appear on my account?
When will my credit card be charged?
How can I find out more information about a specific product?
How do I buy/redeem a gift certificate?
How do I find a specific product?
How do I navigate this site?
How do I use a coupon?
How do I contact you?
Lone Star Loot (Rewards) Questions
What is Lone Star Loot?
Bulk and wholesale information and quotes.
Tax Exempt Status
I am a Texas business. How do I purchase tax exempt?
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