Help

Please feel free to call us during business hours at: 1-512-266-4000
 

The shopping cart is designed to allow you to figure shipping rates prior to checking out.
Add items to your shopping cart as desired and then check the shipping price.
Often adding extra items will minimally change your rate.

***Please keep in mind our shipping policy.***

We offer Fed Ex and USPS for shipping.
 
We have attempted to make shipping cost as accurate as possible. We reserve the right to charge for actual additional shipping not calculated correctly by the shopping cart. If your purchase must be shipped in more than one box, and this incurs an additional cost, your credit card may be charged for the additional shipping cost. We will only do this after contacting you and with your consent.

 

We can not ship NaOH (Sodium Hydroxide) or KOH (Potassium Hydroxide) to a PO Box.
We do ship NaOH & KOH to Alaska or Hawaii via USPS.
We do ship globally. Items must be allowed by customs and can't be restricted for air travel.
If you have special shipping needs, please call for more information and arrangements.

Net Wt means the weight of the item not including the container in pounds and oz.

When using different units of  measurement.... items can be measured in either Net Wt or Volume.
Net Wt is when an item is weighted on a scale.
Volume is the space that a liquid takes up in a container.

Volume is based on the Specific gravity of water and the space it occupies in a container.
Oils and other items may be either thicker or thinner than water, and will weight more or less than water and can take up either more or less space in a the same container. (See how this could make a huge difference in how much you might be buying?)

Based on this principle; we sell all items based on Net Weight not Volume.

If we sell you X lbs or Ounces of an item you get X lbs or Ounces of that item
You will not get what would fill a container to a specific volume level.
Volume is an amount that can vary greatly depending on the viscosity, Specific Gravity  or temperature of that item.
By using Net Weight for measuring items you are assured that you, the customer, are getting exactly what you are paying for and this allows you to compare pricing.

If a company has volume pricing like (X gallons); be sure to get a Net Weight in (X pounds and /or ounces) for this same item. The cost per ounce or pound you are paying may be significantly different once you know the Net Weight when compared to Volume.

YOU DESERVE TO GET WHAT YOU ARE PAYING FOR!

If this is still confusing, please feel free to call us for further information or references.


 

Usually this problem is related to the way you are accessing the website and shopping cart.
The script that interprets what you are inputting becomes distorted if you are entering the site or shopping cart indirectly.
Try entering the website by either searching for Texas Natural Supply using your search engine or use this link.  http://www.texasnaturalsupply.com

This direct route into the website and shopping cart should resolve this issue.
Bookmark our website through this direct link and you should have no future problems.

If for some reason this does not resolve this issue, please feel free to call us to place your order over the phone during business hours.

  

Effective as of Jan 1st, 2008 all customers who are eligible to be tax exempt for purchases must have a sales tax certificate form on file with us. There will be NO EXCEPTIONS!

The form required can be email to you. Just send us an email requesting one from us.
We have pre-filled out for you, or you can also download one from the link listed below.
Please download this form and either email, fax or mail a copy to us.

A copy of your Sales Tax and Use Permit is not adequate and is not acceptable to the State of Texas as the required documentation.

If you are uncertain  if we have your form on file, please call for confirmation prior to placing your next order.

512-266-4000
Fax: 512-266-9465

Mailing Address: 4506 Weletka Dr   Suite 200
                                  Austin, TX 78734

Once this form is received we will change your tax status.

If you do not have tax permit you can apply for one on line at the link below.

  A Texas Tax Sales and Use permit is not a Federal EIN number issued by the IRS.

To apply for a sales Tax Certificate follow this link.
http://www.window.state.tx.us/taxpermit/

Fax: 512-266-9465

Mailing Address: 4506 Weletka Dr   Suite 200
                                  Austin, TX 78734

Back Order Items (Out of Stock):

Although we try to prevent customers from ordering items that are out of stock, occasionally this does occur. We will make every attempt to notify you as soon as possible via email or phone, if this occurs, so that you can source this item elsewhere. You will be refunded the amount of the item (in the same form that you paid for it) plus any difference in shipping.

Missing or Incorrect or Defective items:

If you order is missing an item or contains an incorrect item we want to make it right. However, there are some limitations we must place on returns in order to best serve our customer and to prevent fraud.

• Missing, Defective or Incorrect item must be brought to our attention within 10 days of receiving your order. We can not honor issues beyond this time frame due to our accounting and tracking procedures.
• Please call as soon as you discover the problem at 1-866-975-9753.
• We will investigate and resolve the issue for you within 24 hours of notification.

Returning Merchandise:

Please contact us at 1-866-975-9753 prior to returning an item for instructions.

·   Items must be returned within 15 days of receipt.

·   Returned items may be subject to a restocking fee.

·   All items must be returned in the original containers unused and unopen.

·   Do not return items until you have contacted us and we have given you instructions for returning items.

·   Please allow 24-48 hours from the time you request a return for use to respond, excluding weekends.

 

Product Quality: We offer undiluted essential oils, carrier oils, and various other products of the highest quality. The aroma and/or appearance of essential/vegetable oils and various butters may vary with each re-order and we cannot guarantee that the product you order today will look and smell exactly like the one you ordered previously or like the one you ordered from another supplier; all these products come from nature and there's no standardization. Our warehouse is fully air conditioned and kept at an ambient 75 degrees 24/7. All our products are fresh and we replenish our stock with regularity and as needed.