Changing or adding/deleting items in orders:
Deleting or changing items
to
an order must be done prior to the order leaving the processing or
manufacturing area. Once an order, or item in that order has been
processed or manufactured, it can not be changed or deleted from that
order.
As
soon as you know you want to make changes to your order please send an
email with the specific request (this must be done in writing via email)
followed by a phone call to be sure we are aware of your request and to
see if can be honored.
The
time frame that your order moves from being received until it is
processed depends on many factors and may be from hours to days. Please
keep this in mind when making changes because honoring your request is
time sensitive.
All
the items we sell are bagged, poured or made at the time an order is
processed. We do not have shelved items that are pulled so the labor
cost of your order can not be recovered once it has been processed. This
ensures each order has the freshest products available.
Adding items
can be you done by placing a new order with the additional items you
want. Please indicate in the new order in the comments section that you
want it added to your previous order. Please reference the other order
number.
If
we can combine both orders you will be refunded any difference in the
shipping cost from the additional order. We make no promises that orders will be combined , but we will attempt to do so if possible.Orders can not be combined if
the 1st order has already been packaged. There may also be size or
weight limitations that might prevent us from combing orders. We will
make every attempt to combine your orders if possible.
Adding to your order may delay your 1st order or extend the time before it is shipped.